Return & Refund Policy

We aim to ensure complete customer satisfaction with every purchase. If you are not fully satisfied with your order, you may be eligible for a return or refund under the terms outlined below.

Returns

• Return requests must be submitted within 14 days from the date of delivery.

• Items must be unused, in original condition, and returned in their original packaging.

• Items must be returned with all original accessories and documentation, where applicable.

• Customized or made-to-order items are non-refundable unless defective, damaged, or incorrectly supplied.

Refunds

• Refunds are issued only after the returned item has been received and approved following inspection.

• Approved refunds will be processed to the original payment method within 7–10 business days.

• Original shipping charges are non-refundable unless the return is due to a defect or an error on our part.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and provide clear photos of the issue.

Return Shipping

• Customers are responsible for return shipping costs unless the item is confirmed to be defective or incorrectly supplied.

To request a return or refund, please contact us at info@furalux.com.